In Progress

Improve Bluetooth Connectivity

It happens a lot, when the phone screen automatically locks or the scale turns off due to inactivity the connection gets lost and the phone stops reading the weight from the scale. I need to turn the bluetooth off and on on my phone to reestablish the connection, It’s really annoying since it happens multiple times since I do not weight one ingredient after the other, sometimes there’s preparation time in between.

6 Comments

e.fajardodiaz1·19 days ago

Thanks for the recommendation! Increasing the scale’s sleep time did help with the Bluetooth disconnecting. However, I’m still having an issue when my phone screen turns off/goes to sleep. The scale sometimes sends the macros, but the weight stays at 0 on the phone, so I can’t save the entry because it says the weight can’t be zero. It seems like the app stops receiving the weight data when the phone screen is off.

harper

·12 days ago

Thanks for the detailed information. We’re glad that increasing the scale’s sleep time helped with the disconnection issue.

We understand the remaining issue happens when your phone screen turns off, causing the weight data to stop updating correctly. We’ll work on improving the Bluetooth connection and data synchronization while the app is running in the background or the phone is locked.

Thanks for helping us identify this issue!

harper

·about 14 hours ago

Thanks for your update!

We tested this scenario on our side and the connection and weight data sync are working normally.

Please update the app to the latest version and try again. If the issue still happens after the update, please let us know the device model, app version, and the steps that cause the issue so we can investigate further.

Thanks for your patience and support!

e.fajardodiaz1·24 days ago

Ultrean AI Nutriscale

harper

·24 days ago

Thanks for the update! After adjusting the Auto Power-Off Time in Device Management, does the setting work for you?

Please let us know if the scale still disconnects or has trouble reconnecting after changing this setting.

harper

·24 days ago

Thanks for your feedback! Could you please let us know which Nutriscale model you’re using?

You can also go to Device Management > Device Details in the app and adjust the Auto Power-Off Time. Setting a longer time may help prevent the scale from turning off during food preparation.

changed status toIn Progress